Terms of service

Effective Date: November 28, 2025
Last Updated: November 28, 2025

1. INTRODUCTION AND ACCEPTANCE

Welcome to www.plara.us operated by Plara LLC ("Company," "We," "Us," or "Our").

These Terms of Service ("Terms," "Terms of Service," or "Agreement") constitute a legally binding agreement between you and Plara LLC regarding your access to and use of our website and the purchase of our products and services.

By accessing, browsing, or making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these Terms, please do not use our website or services.

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our website following any changes constitutes your acceptance of the new Terms.

2. BUSINESS INFORMATION

Merchant Name: Plara LLC
Address: 3801 N Capital of Texas Hwy, Ste E240-3189, Austin, TX 78746, USA
Email: plara@plara.us
Business Type: E-commerce Retailer – Garden Hydrogel and Related Products

3. PRODUCTS AND SERVICES

3.1 Product Descriptions

We strive to provide accurate descriptions of all products available on our website. However, we do not warrant that product descriptions, pricing, or any other content is accurate, complete, reliable, current, or error-free. If a product offered by Plara LLC is not as described, your sole remedy is to return the product in accordance with our Return & Refund Policy.

3.2 Product Availability

All products are offered subject to availability. We reserve the right to limit or refuse orders. This is particularly important for our inventory of garden hydrogel, which may be subject to supply constraints.

3.3 Pricing

All prices are quoted in US Dollars (USD) and are subject to change without notice. Prices displayed on our website are valid only for the date they are posted. We reserve the right to correct pricing errors without liability.

3.4 Product Safety and Proper Use

Our hydrogel products are designed for use in gardening and landscaping applications only. Customers are responsible for:

Reading all product labels and instructions before use.
Following all safety warnings and usage guidelines.
Using the product only for its intended purpose.
Storing the product safely, away from children and pets.

Disclaimer: Plara LLC is not responsible for injury, damage, or loss resulting from improper use, misuse, or mishandling of our products.

4. ORDERS AND PURCHASE TERMS

4.1 Order Placement

When you place an order on our website, you are making an offer to purchase products at the price and terms displayed. Your order is not confirmed until we send you a confirmation email.

4.2 Order Acceptance

We reserve the right to accept or reject any order for any reason. We may cancel or refuse orders that:

Contain errors in product description or pricing.
Are placed by minors or individuals under 18 years of age.
Violate any law or our Terms of Service.
Appear to involve fraud or unauthorized use of payment methods.

4.3 Order Modifications

Once an order has been confirmed, modifications or cancellations must be requested immediately. If an order has already been processed or shipped through Amazon Multi-Channel Fulfillment, we may not be able to stop or modify it. Contact us as soon as possible to discuss your options.

5. PAYMENT TERMS

5.1 Payment Methods

We accept all major credit cards and other payment methods as displayed on our website. Payment is processed by third-party payment processors, and you agree to their terms and conditions as well.

5.2 Payment Authorization

By providing your payment information, you authorize Plara LLC to charge your account for the full purchase price, including shipping, taxes, and any applicable fees.

5.3 Billing Information

You agree to provide accurate and complete billing information. You are responsible for keeping your payment information current. Plara LLC is not liable for orders placed with incorrect or outdated payment information.

5.4 Declined Payments

If your payment is declined, your order will not be processed. We will attempt to contact you to resolve the issue. Repeated payment failures may result in order cancellation.

6. SHIPPING AND DELIVERY

6.1 Fulfillment Method

All orders are fulfilled through Amazon Multi-Channel Fulfillment (MCF). This means:

Your order is packed and shipped from an Amazon fulfillment center.
Standard carriers such as UPS, USPS, or FedEx will be used for delivery.
Tracking information will be provided via email.

6.2 Shipping Times

We aim to process orders within 1-2 business days. Delivery timeframes after shipment depend on the carrier and your location and typically range from 3-7 business days for ground shipping. Expedited shipping options may be available.

6.3 Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location and chosen shipping method. Shipping costs are non-refundable unless the order was incorrect or damaged.

6.4 Delivery Address

You are responsible for providing an accurate delivery address. Plara LLC is not liable for packages delivered to an incorrect address provided by you.

6.5 Delivery Risk

Risk of loss or damage to products transfers to you upon delivery to the carrier or upon receipt, whichever occurs first. Once your package is shipped, Plara LLC recommends you track your shipment and immediately report any damage upon receipt to the carrier and to us.

6.6 Undeliverable Packages

If a package is returned to us as undeliverable, we will contact you before taking any action. You may be charged shipping fees for reshipment or be offered a refund.

7. RETURNS AND REFUNDS

Please refer to our separate Return & Refund Policy for detailed information about returns, refund timelines, and the condition of products eligible for return. A link to our Return & Refund Policy is provided on our website.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Ownership

All content on our website, including but not limited to text, graphics, logos, images, product photography, software, and design elements, are the exclusive property of Plara LLC or our content suppliers and are protected by international copyright and intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to view and use content on our website solely for personal, non-commercial purposes. You may not:

Reproduce, modify, or distribute any content without our written permission.
Use our content for commercial purposes.
Remove or alter any copyright, trademark, or other proprietary notices.
Frame or mirror our website on any other website.

8.3 User-Generated Content

Any content you submit to our website (such as reviews, comments, or images) grants us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and distribute your content in any medium, including for marketing purposes, without further compensation to you.

9. LIMITATION OF LIABILITY AND DISCLAIMERS

9.1 "AS-IS" Warranty Disclaimer

Our website and products are provided on an "AS-IS" and "AS-AVAILABLE" basis. To the maximum extent permitted by law, we disclaim all representations and warranties, whether express or implied, including but not limited to:

Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Warranties that the website will be error-free, uninterrupted, or secure.
Warranties regarding the quality, accuracy, or completeness of product information.

9.2 Limitation of Damages

To the maximum extent permitted by law, in no event shall Plara LLC, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, revenue, data, or goodwill, arising out of or related to:

Your purchase or use of products.
Your inability to use our website or services.
Defects in our products or website.
Any breach of these Terms of Service.
Third-party conduct or products.

Your sole remedy for dissatisfaction with our products is as outlined in our Return & Refund Policy.

9.3 Liability Cap

Our total liability to you for any and all claims shall not exceed the amount you paid for the products in question.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Plara LLC, its officers, directors, employees, agents, and successors from any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your violation of these Terms of Service.
Your use of our website or products.
Your infringement of any third-party rights.
Any conduct that violates applicable laws.

11. THIRD-PARTY LINKS AND CONTENT

Our website may contain links to third-party websites or services. We do not control, endorse, or assume responsibility for any third-party websites, their content, or their privacy practices. Your access to and use of third-party websites is at your own risk and subject to their terms of service and privacy policies.

12. USER CONDUCT

You agree not to:

Violate any applicable laws or regulations.
Engage in any illegal, fraudulent, or deceptive activities.
Harass, abuse, threaten, or defame any person or entity.
Post or transmit any viruses, malware, or harmful code.
Attempt to gain unauthorized access to our website or systems.
Impersonate any person or entity.
Interfere with or disrupt the operation of our website.
Sell, trade, or resell access to our website or products without authorization.

13. DISPUTE RESOLUTION

13.1 Governing Law

These Terms of Service and all matters related to your purchase and use of our website shall be governed by and construed in accordance with the laws of the State of Texas, USA, without regard to its conflicts of law principles.

13.2 Jurisdiction and Venue

You agree that any legal action or proceeding arising out of or related to these Terms or your purchase shall be brought exclusively in the state and federal courts located in Travis County, Texas, and you hereby consent to the personal jurisdiction of such courts.

13.3 Arbitration (Optional)

If you prefer not to litigate, you may request binding arbitration. Disputes shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Austin, Texas, USA. Each party shall bear its own attorneys' fees and costs, and arbitration fees shall be shared equally unless otherwise awarded by the arbitrator.

13.4 Class Action Waiver

You agree that any arbitration or court proceeding shall be conducted on an individual basis and not as a class, collective, or representative action. You waive your right to participate in any class action lawsuit or arbitration against Plara LLC.

14. PRIVACY AND DATA PROTECTION

Your use of our website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our website, you consent to our data practices as described in the Privacy Policy.

15. COMPLIANCE WITH LAWS

You agree to comply with all applicable federal, state, and local laws regarding the purchase and use of our products. Plara LLC is not responsible if you violate any laws in your jurisdiction.

16. ACCOUNT SECURITY

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and password. You are responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

17. COOKIES AND TRACKING

Our website may use cookies and similar tracking technologies to enhance your experience. By continuing to use our website, you consent to our use of cookies in accordance with our Privacy Policy and Cookie Policy. [Link to Cookie Policy]

18. CONTACT US

If you have any questions about these Terms of Service or our business practices, please contact us at:

Plara LLC
3801 N Capital of Texas Hwy
Ste E240-3189
Austin, TX 78746
USA

Email: plara@plara.us

19. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

20. ENTIRE AGREEMENT

These Terms of Service, together with our Return & Refund Policy, Privacy Policy, and any other documents expressly incorporated herein, constitute the entire agreement between you and Plara LLC regarding your use of our website and purchase of products. Any prior agreements, understandings, or representations are superseded by these Terms.

21. WAIVER

The failure of Plara LLC to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Plara LLC reserves all rights and remedies available under these Terms and applicable law.